Returns & refunds

Cancellation, exchanges, returns, and refunds for Maison Beverly orders. Contact us anytime at support@maison-beverly.com.

Cancellation and exchange

1.1 Once an order has been placed through our website, you may cancel or change your order by emailing us at support@maison-beverly.com.

1.2 Once an order has been packed, it cannot be canceled or changed; instead, the order must be returned to us in accordance with the returns section below. As our goods are shipped from Asia, transit times may be longer than our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and return them to us. Of course, you can still notify us of your cancellation in advance. To guarantee the fastest possible return, we ask that you send us a dispatch confirmation. An early refund is only possible 16 weeks after receipt of the order if the goods are not received.

1.3 As we operate a fully automated system, orders are processed immediately after dispatch. It is therefore unfortunately not possible to interrupt the shipping process until delivery, meaning that a refund before receipt of the goods is only possible up to 24 hours after ordering.

Returns and refunds

2.1 Our returns policy forms part of these terms and conditions, on the basis of which you may access and use our website.

2.2 If you are not completely satisfied with your order, you can send an email to support@maison-beverly.com informing us of the product to be returned and return the product to us. The cancellation period shall be 30 days from the day on which you, or a third party other than the carrier designated by you, takes possession of the last goods.

2.3 Return postage and handling are to be borne by the customer.

2.4 The product must be received by us for the customer to be entitled to a refund. We will inspect the returned product upon arrival.

2.5 You must ensure that the product is sent to us in the same condition in which you received it and that it is properly packaged. The product must be unused, the product labels must not have been tampered with, and the product must be in its original packaging. If a product is returned to us in an unsuitable or damaged condition, we reserve the right to refuse the return of the product.

2.6 Our processing time for returns depends on your order.

2.7 If we are satisfied with the condition of the returned product, we will send you an email authorising your return. A refund will be issued shortly to the payment method used for the order after we have sent you notification of the approval of your return. There is no charge for storing the product.

2.8 The cancellation is complete when we have received the physical goods.

2.9 As our goods are shipped from Asia, longer transit times may occur which are beyond our control. If the goods are already on their way to you, a cancellation is not possible. Please wait until you have received the goods and return them to us. Of course, you can still notify us of your cancellation in advance. To guarantee the fastest possible return, we ask you to send us a dispatch confirmation. An early refund is only possible 16 weeks after receipt of the order if the goods have not been received.

Steps to cancellation

1. Please request the cancellation form from our support team at support@maison-beverly.com and return it to us completed, signed, and scanned.

2. Send the goods to the following address:

Maison Beverly
Attn: Tu Hongming
Tel: +86 17757757961271
F2, Building 8, No. 89, Siyuan Road, Yidong Industrial Zone, Niansanli Street, Yiwu, Jinhua, Zhejiang Province 322000, China

Please only use a return method with a tracking number so we can identify your return. Notify us in advance of the return at support@maison-beverly.com, so the received goods can be clearly assigned to the correct order. This is the only way we can guarantee a prompt refund. Once we receive the return, we will be notified of its receipt and the refund can be processed.

Questions? Email support@maison-beverly.com. Operated by Maison Beverly / WAQEUP ECOMMERCE LLC.